formulation of the Guidelines was done in consultation and with input from the
industry players, to ensure buy-in and full understanding of the
responsibilities carried by the framework. These include the delivery of
services based on speed and efficiency, real-time tracking and professional
packaging, amongst others. The issuance of new licences also represents a
growth and competition in the sector, which ultimately result in improved
quality of service provision and lower prices for the consumer.
the operations of these entities, ESCCOM is already working with the government
of Eswatini to develop a National Postcode and Addressing System. The main
objective of this exercise is to place a formal address to every homestead,
church, clinic and school in the country. Through this project, it is envisaged
that e-commerce will thrive and goods bought online will be delivered to everyone’s
A total of
7 applicants were presented with their milestone Postal and Courier licences
and these are;
Eswatini Posts and Telecommunications Corporation
t/a Eswatini Post;
1. DHL Express Swaziland (PTY) Limited;
2. Eliang Courier Services (PTY)
3. Eswatini Posts and
Telecommunications Corporation t/a Phutfumani Couriers;
4. FEDEX Express Swaziland (PTY)
Interfreight (PTY) Limited; and
Triton Express (PTY) Limited
above service providers submitted applications to the Commission, along with
the required documentation, and met the evaluation criteria as set in the
can now confidently use the services of these companies, as they conduct their
business within the standards set. In the case of a customer not being
satisfied, they are covered ESCCOM’s Consumer Complaints Procedure.
Commission remains open to receive and evaluate more applications from
interested companies who would also like to be licensed to provide courier
At the same
event, an additional six (6) Service Providers had their General Electronic
Communications Services licences renewed, after passing the renewal evaluation
process to continue operating. These organisations had initially been licensed
in May 2017, and the renewal is for an additional 5 years. The evaluation of
their applications to renew included an assessment of their compliance with
licence conditions, financial and technical capacity as well as meeting
eligibility requirements according to the Electronic Communications Act. The
operators who had their licences renewed were;
Computronics Systems (PTY) Limited;
Dimension DATA MEA (PTY) Limited;
Ironstamp Investments (PTY) Limited;
Jenny Internet Swaziland (PTY) Limited;
SwaziSat (PTY) Limited; and
Touch IT Investments (PTY) Limited
Licensees provide the backbone of what we have come to know as the “new normal”
following the Covid-19 outbreak. Their sector is highly competitive, and the
challenge is for them to :
Provide reliable services that
meet or better the required quality of service.
Ensure that the services they
provide are always available at the quality required.
Strive to make the services
affordable to the ordinary Liswati.
Expand the services to unserved
and underserved communities
to ensure that all
Emaswati have access to internet services and no one is left behind.
technologies/innovation appropriate for the 4th Industrial Revolution and
Ensure consumer protection and
protection of personal data.
Ensure they keep abreast with
the ever-changing consumer demands.
Contribute towards the
attainment of broadband targets for the country.
The ESCCOM Chief Executive, Mvilawemphi
Dlamini, ended his remarks by reaffirming “the Commission’s commitment to
ensure that electronic communications services and ICTs remain the enabler for
economic growth for the Kingdom of Eswatini. The Commission will strive to
ensure that the sector is advancing to meet the upsurge in demand for reliable
communications services and to ensure that the cost to communicate is