The Chief Executive (C.E.) is responsible for overseeing the administration, programs and strategic plan of the Commission. Other duties of the CE’s Office include stakeholder management, marketing, community outreach and representing the Commission in the day-to-day dealings with Government and other third parties. With the approval of the Minister or as agreed upon by the Board, the CE implements regulatory policies and programmes. The office of the CE further manages the funds and property whilst it also administers, organizes, supervises and generally controls the employees of the Commission. The Chief Executive keeps the Board informed about the activities of the Commission.
The Finance Division initiates the development, monitoring and review of financial and accounting systems for the implementation of financial plans in line with ESCCOM policies and regulations. This Unit also advises the Commission on all financial matters. Finance also develops, maintains and monitors a system to generate revenue, control expenditure and budget performance in line with ESCCOM financial policies. The Unit is also responsible for all accounting and financial matters, such as financial results, tax and statutory reports, budgets, and financial analysis at ESCCOM.
The Technical Services Unit is responsible for implementing policy directives concerning technical aspects of regulating electronic communications in the Kingdom of Eswatini in line with the provisions of The Electronic Communications Act of 2013. The responsibilities of the Unit cover the following functional areas, as mandated and in accordance with the general functions of the Swaziland Communications Commission Act of 2013:
The Legal and Compliance Unit provides legal advice to the Board and all the respective departments of the commission. It is also responsible for developing legal and regulatory instruments. The Unit also issues licensees and authorisations, interprets and analyses the law, draft and interprets contracts in which the Commission is a party.
The Unit is also responsible for monitoring and enforcing compliance with the laws and regulations, licence terms and conditions, directives, guidelines and/or any other regulatory instruments issued by the Commission. The Legal and Compliance Unit also provides secretarial and administration support to the ESCCOM Board of Directors.
The Support Services houses the Human Resources function in the Commission. The Human Resources Department’s core mandate is the efficient and effective management of the Commission’s Human Capital and administrative functions. This includes recruiting and hiring employees, coordinating employee benefits and Implementation of employee learning and development strategies.
The Unit is also responsible for Employee wellness, which is vital component of human resources management for an organisation to achieve its objectives. Productivity and job satisfaction is dependent upon a healthy workplace, and that comprises the physical and social environment of employees as well as their health practices.
The strategy unit of the Eswatini Communications Commission is responsible for the strategic direction of the organisation. This activity entails the overall management of the organizational strategy. The purpose of the Unit is to provide strategic direction and intellectual/ management leadership in the implementation of a research agenda that facilities sustainable ICT development. This function is fulfilled in line with the strategic goals of SCCOM while ensuring conformance to the organization’s requirements.
Internally the unit is responsible for the coordination of the SCCOM budgeting process, by developing and implementing a performance mechanism for the evaluation of the Commission’s Business Plan and Budget. This is done through the coordination of Annual strategic and developmental programmes and activities of ESCCOM.
The unit is also responsible for the Consumer Affairs Department, which serves the interests of consumers by enforcing quality of service standards and professionalism in service provision within the ICT sector and the promotion of informed consumer practices.
The Strategy Unit is further responsible for the Commissions Communications Department. This Department is responsible for the Public Relations portfolio of the Commission. It further provides oversight for the strategic leadership of corporate functions, creating a culture of value-based resource management and creating value for money as well as meeting the needs of both internal and external clients.
The Economic Regulation Department is responsible for the establishment, review and monitoring of competition and economic regulation frameworks (market, economics and finance) in line with the mandate of the Commission. The Unit commissions the undertaking of research to study and analyse tariff structures levied by service providers both at wholesale and retail levels. This is aimed at ensuring that consumers of communication services and service providers benefit from the appropriate pricing of products and services. Another key role for this Department is to monitor market behaviour and competition, through the collection, analysing and organization of market data and offered services.