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Medium Term (Three-Year) Strategic Objective (2021 – 2024)

To build on foundational framework established between 2018 and 2021, essential to achieving the long-term goal of universal access and service for broadband Internet, broadcasting and postal services in Eswatini’s four regions. This includes pursuing UAS for individuals, households, SMME’s, schools and health facilities.

Long-Term Goals (2024 – 2027)

To achieve universal access and service to high speed, high capacity, high quality, highly reliable and affordable broadband Internet for telecoms, broadcast and postal services throughout Eswatini by 2025.

These strategic areas form the five pillars that support the realisation of the strategy as follows:

Pillar Description Objective/ Specification
Subsidization To use the Fund to create key interventions to address the market access gap
  • Funding to address market access gap, with an Operating Manual to support expenditure.
  • No ongoing subsidisation of end user subscriptions or usage
Availability All inhabitants have service available
  • Consistency in coverage of inhabited geographic territory
  • Region /area / Tinkhundla
Accessibility   All inhabitants can access the service
  • Gender, Ethnicity, Religion, Language
  • Persons with Disabilities are able to use the services available.
  • Relevance of content to accommodate marginalised groups
Ability  All inhabitants have the basic ability/ capacity to use ICT services
  • Awareness of services and their benefits
  • Ability to use computers and devices.
  • Ability to navigate the Internet & use ICT services.
  • Gap between the ownership of data-capable mobile phones and the awareness and ability to take full advantage of Internet information and services, and to do so safely and protected
Affordability     All inhabitants can afford to use the service
  • Basic services must be affordable to all citizens regardless of economic bracket.
  • No one must be disadvantaged by income; services should not cost more than 2% of average household income.[1]
  • No cost variations due to geographic location, urban or rural factor
Evidence Based Decision Making   All decisions made by the Fund are based on sound research and investigation
  • The strategy, its programmes and budget are evidence based.
  • Information is provided in a transparent manner
  • Information will be sourced when the annual plan is formulated to inform the programs.